Guarantees

Since the question of guarantees plays an important role when choosing a company to work with, we have decided to clarify our approach separately.

Fixed Fee Approach

Our professional fees for residency and second citizenship services are normally based on a fixed-fee structure. We believe this approach is more transparent and convenient for clients, as it provides a clear understanding of all expenses in advance.

Working with us is simple: once a reasonable fixed fee is agreed upon, the total cost remains the same regardless of how much time we spend on the case.

Many Western law firms charge by the hour, which is also a legitimate approach. Hourly rates typically cover time spent on meetings, document preparation, and correspondence, but exclude additional disbursements such as translation and notarization costs, apostilles (if applicable), telephone calls, and emails. While there are many factors that influence the overall fee, the main one is usually the time invested in the matter.

Refund Policy

At Elma Capital, we distance ourselves from low-cost online providers who promise 100% money-back guarantees. At the same time, our refund policy is fair and transparent.

The fixed fee we charge for professional services is normally divided into two parts: actual expenses and a success fee. Actual expenses — such as time spent and disbursements — are never refundable. However, in rare cases where the desired outcome is not achieved, the success fee is always refunded.

The only exception to this refund policy applies when a client intentionally provides false or misleading information, for example about a criminal record or ongoing investigation. In such cases, if the application for residency or citizenship is rejected by the authorities, no refund will be made.

Therefore, if you have ever been refused a visa, deported, or have applied for asylum, please inform us at the preliminary discussion stage and before entering into a formal agreement with Elma Capital. We must have all relevant information before deciding whether we can accept your case.

Escrow

Please do not contact us with requests to place funds in escrow accounts as a condition for receiving legal advice or professional assistance. Emails containing such proposals will not be answered. We do not enter into agreements where the client expects us to advance our own funds to cover the costs of personal documentation.

High-Quality Professional Service

At Elma Capital, we are confident in providing high-quality professional services and citizenship-by-investment advice. However, if for any reason you are dissatisfied with any aspect of our work, you should inform us promptly by telephone or email. We have an internal procedure that outlines how complaints are handled.